From January 1st 2010, pick-up-and-return warranty service for Shuttle Barebones is no longer being handled by Shuttle Computer Handels GmbH out of Germany. Any Shuttle UK dealers/resellers are asked to contact an official Shuttle distributor inside UK.

Individual end users or corporate end users are asked to refer to the below contact windows:

Technical support: support(at)tw.shuttle.com

After sales service support or product information: sales(at)tw.shuttle.com

Complete systems distributed by Shuttle Computer Handels GmbH to UK dealers remain unaffected by this change.

Learn more about warranty service for each product category.

Important notice about warranty service

• Mainboards
  • Information for end users
    Shuttle offers its products through a network of distributors and resellers; Shuttle products cannot be ordered directly from the manufacturer. Should you require after-sales service, we ask that you first contact your Shuttle reseller where you first purchased your product. The exact length and terms of the warranty offered by specific resellers may vary. Shuttle is unable to offer warranty service for Shuttle products as these have not been purchased directly from Shuttle.
  • Information for resellers
    Products must normally be returned to the respective point of purchase. In the event that the product was purchased from one of our distributors, please use the new RMA service handling.

• Small form factor PCs
  • Barebones
    • Information for end users
      Shuttle offers its products through a network of distributors and resellers; Shuttle products cannot be ordered directly from the manufacturer. Should you require after-sales service, we ask that you first contact your Shuttle reseller where you first purchased your product. The exact length and terms of the warranty offered by specific resellers may vary. Shuttle is unable to offer warranty service for Shuttle products as these have not been purchased directly from Shuttle.
    • Information for resellers
      Products must normally be returned to the respective point of purchase. In the event that the product was purchased from one of our distributors, please use the new RMA service handling (DIR or PUR).
  • Complete Systems (built by Shuttle)
    • Country-specific hotline numbers for original complete systems from Shuttle

• TFT Displays
  • Country-specific hotline numbers for Shuttle TFT displays

• XPC Accessories
  • Information for end users
    Shuttle offers its products through a network of distributors and resellers; Shuttle products cannot be ordered directly from the manufacturer. Should you require after-sales service, we ask that you first contact your Shuttle reseller where you first purchased your product. The exact length and terms of the warranty offered by specific resellers may vary. Shuttle is unable to offer warranty service for Shuttle products as these have not been purchased directly from Shuttle.
  • Information for resellers
    Products must normally be returned to the respective point of purchase. In the event that the product was purchased from one of our distributors, please use the new RMA service handling.