The Shuttle Computer Handels GmbH grants a two year warranty for all Shuttle TFT models. The warranty is two years from the date of purchase. It includes a pick-up, repair and return service (the hotline numbers of our service provider can be founde here).
The warranty covers the following points:
- Total blackout of the device (no picture)
- Failure of powersupply
- Material defects, fabrication defects
- Dead pixels (as described in detail at the following part)
For a better understanding of the examples, here are some technical informations concerning the "Thin Film Transistor" technology:
- a pixel consists of the colours (Sub-Pixel) (red, green and blue)
- to show the colour all three Sub-Pixel light up and show a white dot
- if you have a error at a single Sub-Pixel, you will see a coloured dot at the screen which lights enduring
- at errors of three Sub-Pixel a white dot lights endurings or doesn't light anymore
| Maximal acceptable Sub-Pixel error ratio |
| 3 light (or blinking) single colour pixel |
| 6 dark (or blinking) single colour pixel |
examples:
| visible error on the display |
Case of warranty |
Clue |
| A (1) white dot (= 3 light Sub-Pixel) |
No
(very rare) |
Normally noticed as 1 Pixel failure |
A (1) white dot (= 3 light Sub-Pixel)
and also a (1) red dot (= 1 light Sub-Pixel) = at all 4 light Pixel |
Yes |
Normally noticed as 2 Pixel failures |
| A blue, a red and a (1) green dot (= at all 3 Sub-Pixel) |
No
(very rare) |
Normally noticed as 3 Pixel failures |
This guideline allows (for your advantage) much less errors then the recommendation of the ISO13406 norm, This is the standard at the market.
Hints
The warranty expires if the Shuttle TFT screens:
- were not in use under the conditions of the manual
- were used faulty or incorrect
- were damaged by electric shock or drop down
- were taken apart or changed in any manner
- were serviced by anyone else then the authorised service provider
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